Facilities Manager (FR: R-5360)

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Midtown is committed to delivering world-class hospitality to members and we understand the importance the facilities team plays in ensuring the consistency of that experience. We do not view facilities as a department that works behind the scenes, rather we recognize that the condition and maintenance of our buildings are incredibly important and establishes the foundation for an incredible member experience. Without a strong culture of safety, a fanatical approach to club cleanliness, functioning facilities and equipment, and a constant focus on maintaining and caring for our buildings, the Midtown values will not be achieved.

The Position

The Facilities Manager is a hands-on leader who handles all facilities operations, including maintaining the building, outdoor facilities and grounds, with particular attention toward safety, security and asset protection. Seated on the club’s Senior Leadership Team, the Facilities Manager is integral to club operations within the facilities realm and beyond.

Core Responsibilities:

CLUB SENIOR LEADERSHIP

• Sits on the club Senior Leadership Team (SLT) and participates in club SLT huddles, tactical, meetings and offsites.
• Takes off departmental hat to help the SLT make the most important and best decisions for the overall health of the club.
• Cascades important messages, directives, and performance metrics between the facilities team and the SLT to ensure alignment at all levels.
• Acts as a certified manager on duty and participates and MOD schedules and activities.
• Hold associates accountable cross departmentally to standards and values.

MAINTENANCE PLANNING & EXECUTION

• Plan, direct, manage and at times perform general maintenance and preventative maintenance for all areas of the club property, including multiple aquatic features, steam/sauna rooms and tennis courts
• Optimize the established FMX maintenance management system to account for all work orders, planned maintenance tasks and scheduling.
• Conduct regular maintenance inspections to ensure all equipment receives proper preventative maintenance on schedules created and/or previously established by the club, standard best practices, and/or manufacturers guidelines.
• Identify and troubleshoot facility and fitness equipment when necessary.
• Lead management of the physical plant including equipment, laundry, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.

SAFETY MANAGEMENT & FUNCTIONING FACILITIES

• Conduct daily walk-throughs and ensure urgent corrective action to remedy all issues and deficiencies.
• Partner with all stakeholders - members and staff alike - to maintain an attractive and safe environment.
• Work with General Manager and National Facilities Director to ensure delivery of all brand standards and initiatives for all aspects of the facility
• Consistently exhibit decision making and judgement based on safety, prevention, and high-quality member experiences.
• Ensure code compliance at all times

VENDORS & PROJECTS

• Coordinate ongoing facilities-related projects taking place at the club
• Provide regular reporting and project status updates to General Manager and National Facilities Director.
• Oversee and participate in capital improvement projects as needed.
• Ensure all vendor contracts are executed and delivered in full to contract terms and Midtown standards.
• Empower facilities team staff to provide excellent customer service-taking a proactive and friendly approach.

TALENT DEVELOPMENT

• Evaluate and develop the facilities team to grow strengths and specialization.
• Provide guidance and recommendations for recruitment and retention, committed to Gain, Train and Retain.
• Hold facilities team staff accountable for the timely completion and accurate communication of brand initiatives, fostering a culture of accountability and driving brand momentum.

KNOWLEDGE AND CERTIFICATION

• At least 5 years of hands-on facility maintenance experience.
• Minimum of 3 years of direct management experience.
• Experience with aquatics operations and tennis court maintenance required.
• Experience with irrigation systems and landscaping maintenance preferable.
• Knowledge of fire and life safety equipment and OSHA standards.
• Strong operational knowledge of HVAC and related mechanical systems.
• Perform labor and detail-oriented work indoors and outdoors.
• CFM or IFMA certification preferable.
• Understand prioritization and a sense of urgency; able to meet deadlines.
• Bilingual (Spanish/English) an asset.
• Computer literacy and high level of comfort in MS Office, CMMS systems and procurement software.
• Degree from an accredited university preferable.