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Front Desk Supervisor

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Identifiant de demande:


Catégorie de poste:

Member Services


Midtown Athletic Club

Niveau du poste:

Manager (Manager/Supervisor of Staff)


High School or Equivalent

Lieu de travail:

1760 North Hicks Road
Palatine, IL  60074

Postuler maintenant Front Desk Supervisor Job in Palatine

Midtown is looking for a Front Desk Supervisor to join our world-class team.

About Our Company

Midtown is a diverse team of individuals committed to inspiring people to transform their lives. This is our purpose, and it drives everything we do. Each associate, whether an entry-level employee or a seasoned manager, contributes to our culture. We encourage each other toward personal and professional growth, social engagement, and service to others.

The Position

As an integral part of the management team, our Front Desk Supervisors develop, direct and lead our front desk associates to delight our members and guests by:

  • Demonstrating sound judgment, professionalism and optimism while directing the work of associates
  • Providing front desk training and holding associates accountable for executing desired procedures and behaviors
  • Inspiring a sense of community and providing personal attention
  • Welcoming individuals who enter the club in a warm and pleasant manner
  • Assisting with program registration, payment processing, and scheduling club services
  • Consistently striving to create a lasting first impression
  • Handling check-ins, addressing questions and resolving issues appropriately
  • Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience
  • Contacting housekeeping and maintenance departments when a problem is reported
  • Answering queries regarding club services and facilities
  • Implementing Standard Operating Procedures and ensuring constant delivery of service
  • Performing basic bookkeeping, cashiering, filing, and clerical duties
  • Assisting with inventory of product and supplies

Our Front Desk Supervisors:

  • Have at least 2 years of supervisory experience in a health club or hospitality environment
  • Possess proven ability to hire, train and lead productive service-minded associates
  • Have the ability to work gracefully and quickly under pressure
  • Have a working knowledge of customer services standards
  • Have great personalities that naturally connect with a wide variety of people
  • Possess a keen memory and delightful sense of humor
  • Are able to quickly make calculations when handling money
  • Are highly organized and efficient
  • Have excellent communication skills

Associate Benefits

Full-time Midtown associates are eligible to receive a competitive compensation package and benefits plan including: group health, dental, life, vision, prescription drug program, flexible spending account, short/long term disability, matching 401k, professional development account, and a complimentary club membership.

MIDTOWN is an Equal Opportunity Employer.


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