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R-6422
Other
3611 N Kedzie Ave
Chicago, IL 60618
Midtown is seeking a Software Support Analyst to join our world-class team at our Chicago headquarters.
The Position
The Software Support Specialist will provide a high standard of service and training for our club associates. This position is an important link to give our associates the knowledge to use a variety of software solutions that span member management, food & beverage services, hotel/property management, and spa bookings. Helping support these systems will allow us all to give our members the best experience possible.
The primary responsibilities are:
Providing software support to club associates, empowering them to use our software systems effectively and efficiently
Troubleshooting software problems related to our solutions.
Ongoing training and support for our member management systems called CSI Spectrum and Club Automation, both created by Daxko.
Ongoing training and support for our food & beverage system Silverware which is used across all our club cafés and restaurants.
Working directly with fellow associates within the IT department (Infrastructure, Development, and Business Analysis).
Evaluating, implementing, and training associates on new features of the software.
Working with the club business units when business practices are not in line with corporate policy.
Making recommendations for improvements or changes to improve the efficiency, consistency, and accuracy of club software as it ties to our financial system of Workday.
Manage ongoing projects with the ability to pivot and reprioritize as system, club, and member needs dictate.
Occasionally need to work outside normal business hours to meet business needs.
Occasionally need to travel (up to 20%) to our offices in the US and Canada when required.
Software Support Specialist requirements:
Bachelor’s degree in business, accounting, IT, or have equivalent work experience.
Actively demonstrate our key employee core values of being kind, winning together, passionate about helping others, and better than yesterday.
Possesses at least two years of ERP software support (CSI Spectrum, Club Automation, Silverware, Maestro, or Book4Time knowledge a plus, but not required).
Possesses three or more years of experience or combination of education and experience in billing, claims payment or any area requiring regular use of business payment systems and applications (experience in a membership or club environment a plus).
Understands basic accounting principles.
Has exceptional verbal and written communication skills.
Can help create and execute action plans that lead the team toward objectives set forth by executive leadership.
Demonstrates a proven ability to quickly grasp software functionality while delivering excellent customer service.
Possesses intermediate level experience with the usage of software applications including spreadsheets, word processing and database applications.
Has excellent analytical, organizational and communication skills, both oral and written.
Is highly self-motivated and works well individually, and with teams.
Is energized and dedicated to being proficient at problem solving software support to club associates, empowering them to use our software systems effectively and efficiently.
Associate Benefits
Members of the Midtown team receive:
Salary Range: $75,000-85,000. The actual compensation will depend on experience, and/or additional skills you bring to the table.
Complimentary club membership
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates.
You may also visit: https://careers.midtown.com/about-us/benefits/
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
Chez Midtown, nous travaillons à inspirer les gens à transformer leur vie ‐ et nous faisons bien notre travail. Nos membres restent plus longtemps que dans toute autre grande chaîne de clubs athlétiques en Amérique du Nord, car nous nous engageons à offrir des environnements dignes d'un centre de villégiature, une attention personnalisée et des communautés actives dans chacun de nos clubs. Nous croyons que ces trois piliers commencent par l'attraction et le développement de talents exceptionnels à tous les niveaux de notre organisation.
Nous nous engageons à offrir une expérience positive à chaque personne qui envisage une carrière chez Midtown. Dans un esprit de transparence et de respect mutuel, nous avons présenté ci-dessous notre processus d'entrevue, avec les délais correspondants. Que vous joigniez notre équipe ou que vous poursuiviez une autre voie, nous voulons que vous vous sentiez respecté et apprécié, car chez Midtown, nous croyons que chaque interaction est une occasion de mettre en pratique nos valeurs fondamentales.
Dans un délai de deux semaines, un membre de notre équipe de talents examinera votre candidature. Si votre expérience ne correspond pas aux besoins du poste pour le moment, nous vous en informerons. Si nous souhaitons passer à l'étape suivante, nous communiquerons avec vous afin de planifier une première entrevue.
Vous recevrez une mise à jour concernant votre candidature dans les 48 heures suivant chaque entrevue. Veuillez noter que, selon les particularités du poste, la décision finale concernant l'offre peut prendre jusqu'à une semaine.
Les membres de l'équipe Midtown reçoivent :
