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Digital Community Specialist

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Requisition ID:

R-2885

Job Category:

Other

Job Type:

Full Time

Job Location:

3611 N Kedzie Ave
Chicago, IL  60618

Apply Now Digital Community Specialist Job in Chicago

About the Job: 

Midtown exists to inspire people to transform their lives. As our Digital Community Specialist, you will monitor and maintain Midtown Athletic Club’s online sentiment and online profile accuracy, working to improve Midtown Athletic Club’s reputation through results-driven online management strategies and digital PR placements. This position will also be responsible for our internal reputation among our members, ensuring we are communicating club initiatives through our digital screens 

In this role, you will work closely with the creative, digital marketing, and various club teams. 

You will report to the Lifecycle Marketing Manager and sit on the digital branch of the Marketing team. The team has a hybrid work model, working out of the corporate office in Chicago, Illinois on Mondays, and Tuesdays. The remainder of the week can be remote or in the office, based on individual preference.  

 

who WE are MEETS who you ARE:  

We work at Midtown to inspire people to transform their lives–and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization. We're looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday. 

 

What Success looks like:  

  • Work towards enhancing and building the organization’s reputation; improving reviews, ensuring the accuracy of online business information, offering clear club digital communication, and procuring digital PR placements. 

  • Reviews: Lead member initiatives to boost online reviews across platforms, positioning Midtown Athletic Club to have the highest online rating when compared to competitors.  

  • Online Business Management: Day-to-day management of online business accounts (i.e. google business) to ensure accurate hours of operation are reflected every week 

  • Club Email Communications: Work with Club Teams to execute urgent email requests as they arise, mostly related to facility updates, hours of operation shifts, and one-off events.  

  • Digital Screens: Update the Club’s Digital Screens to ensure members are aware of upcoming events and messaging is streamlined with creative campaigns 

  • Reporting: Monitor, track, and report reputation data to appropriate stakeholders across the organization, ensuring prompt action. 

  • Copywriting: Ability to write clear, confident, and compelling responses, like a human talking to a human. 

  • Collaboration: Partner with other digital channel stakeholders to design multi-channel lifecycle journeys  

 

Experience Required  

  • 1-2 years of relevant experience required 

  • Excellent written and verbal communication skills 

  • Experience in content creation preferred  

*To submit application, please apply online or send resume to talent@midtown.com

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

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About Us

We work at Midtown to inspire people to transform their lives–and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.

Who We Want

We're looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.

Associate Benefits

Members of the Midtown team receive:

  • Complimentary club membership
  • Discounts on Midtown products and services
  • Access to hundreds of free courses for professional development
  • Health insurance for eligible full-time associates (30+ hours a week)
  • And more