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End User Support Specialist

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Requisition ID:


Job Category:


Job Type:

Full Time

Job Location:

2444 N Elston Avenue
Chicago, IL  60647

Apply Now End User Support Specialist Job in Chicago

Midtown is seeking an End User Support Specialist to join our world-class team at our Chicago headquarters.

The Position

The End User Support Specialist is responsible for providing level 1 and level 2 support for associate’s computer systems including hardware and software at 9 Midtown Athletic Club locations. As the first line of contact with associates, the End User Support Specialist must effectively communicate with technical and non-technical staff over the phone, electronically and/or in person. Additionally, they must interpret end user requests, investigate issues, identify, and implement solutions, and document all progress using the help desk ticketing system (Freshservice). They will work with other teams within the IT department to escalate issues, providing a premier IT experience for the entire Midtown staff. This job position is responsible for helping associates utilize company technology to meet business needs while following Midtown’s core values of winning together, looking at the glass half full, being passionate about helping others, being better than yesterday and being kind. 

The primary responsibilities are:

  • Provide Level 1 and Level 2 troubleshooting to interpret user requests, investigate issues, identify solutions/roadblocks and implement approved solutions.

  • Understand the business needs of Midtown staff along with the technology used in the environment.

  • Provide over-the-phone, in-person and electronic support for both remote and onsite staff.

  • Provide IT onboarding for new staff including creation of accounts/email, telephone setup/configuration, computer imaging/configuration and security/rights groups. Similar responsibilities for off-boarding staff.

  • Maintain accurate inventory of laptops, desktops, docking stations and peripherals.

  • Ability to travel to remote locations in the Chicagoland area.

  • Work with team members to further develop technical skills and procedures.

  • Accurately document issues, progress, solutions, and communications in Midtown’s ticketing system (Freshservice).

  • Improve and expand Midtown IT’s documentation repository by documenting solutions and/or processes as needed.

  • Other duties as assigned by manager.

End User Support Specialist requirements:

  • High school diploma/GED required (Bachelor’s degree in a IT related field is preferred).

  • Excellent verbal and written communication.

  • Experience troubleshooting end-user systems, hardware, and software (Windows, Office 365, printers, computers, phones, etc.).

  • Experience creating/disabling/updating user accounts in Active Directory.

  • Experience creating email accounts/inboxes in MS Exchange and Office 365.

  • Experience using remote support tools such as RDP or SCCM.

  • Experience installing and configuring printers though Microsoft Print Management.

  • Experience supporting networked drives and updating user permissions.

  • Basic networking component knowledge which includes switches, routers, and firewalls.

  • Experience configuring VoIP desk phones.

  • CompTIA A+ certification is preferred.

*To submit application, please apply online or send resume to 

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

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About Us

We work at Midtown to inspire people to transform their lives–and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.

Who We Want

We're looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.

Associate Benefits

Members of the Midtown team receive:

  • Complimentary club membership
  • Discounts on Midtown products and services
  • Access to hundreds of free courses for professional development
  • Health insurance for eligible full-time associates (30+ hours a week)
  • And more