Front Desk Agent (R-2214)

Midtown Athletic Club and Hotel is looking for a full-time Front Desk Agent to assist our members ​and hotel guests, and keep our front desk running smoothly. Must be available to work afternoon/evening shifts & weekends.

The Position
As an integral part of the member services team, our Front Desk Agents are friendly and attentive professionals who strive to delight our members and guests by:

• Welcoming individuals who enter the ​resort in a warm and pleasant manner

• Assisting with program registration, payment processing, and scheduling club services

• Consistently striving to create a lasting first impression

• Handling check-ins, addressing questions and resolving issues appropriately

• Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience

• Contacting housekeeping and maintenance departments when a problem is reported

• Answering queries regarding club services and facilities

• Performing basic bookkeeping, cashiering, filing, and clerical duties

Our Front Desk ​Agents:

• Have great personalities that naturally connect with a wide variety of people

• Must have availability to work a flexible schedule (including evenings, weekends and some holidays)

• Demonstrate strong customer service skills and enjoy serving others

• Have the ability to work gracefully and quickly under pressure

• Possess a keen memory and delightful sense of humor

• Work well in a collaborative team environment

• Are highly organized and efficient

• Have excellent communication skills

*To submit application, please apply online or send resume to talent@midtown.com 

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.