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Front Desk Manager

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Requisition ID:

390

Job Category:

Member Services

Division:

Midtown Athletic Clubs

Job Level:

Manager (Manager/Supervisor of Staff)

Education:

Bachelor's Degree

Job Location:

2444 N. Elston Ave.
Chicago, IL  60647

Apply Now Front Desk Manager Job in Chicago

Midtown is looking for a Front Desk Manager to join our world-class team.

About Our Company

Midtown is a diverse team of individuals committed to inspiring people to transform their lives. This is our purpose, and it drives everything we do. Each associate, whether an entry-level employee or a seasoned manager, contributes to our culture. We encourage each other toward personal and professional growth, social engagement, and service to others.

The Position

The Front Desk Manager is responsible for coordinating the provision of world-class front desk services to members and guests. Directs the exceptionally friendly, professional, and efficient registration, rooming, account settlement, and Rooms Control services for hotel guests and club members. Ensures prompt and complete satisfaction of guest requests in a professional and timely resolution of guest complaints. Maintains accurate occupancy data and assists in maximizing daily rooms’ revenue through the application of effective yield management sales strategies.

Knowledge

  • Extensive knowledge of all hotel departments.

  • Excellent communication skills – oral and written.

  • Excellent guest service skills.

  • Knowledge of computer programs utilized in property management.

  • Able to work a flexible schedule, including weekends and holidays.

Education

  • Bachelor Degree in Hospitality Management or related field.

Experience

  • Minimum four years hotel operations management experience as a Department Head.

Associate Benefits

Full-time Midtown associates are eligible to receive a competitive compensation package and benefits plan including: group health, dental, life, vision, prescription drug program, flexible spending account, short/long term disability, matching 401k, professional development account, and a complimentary club membership.

Bring your unique personality to Midtown and strengthen your career.

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