Front Desk Manager

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  Assist In the planning, direction, coordination and execution of all activities and Associates within the front office department. Responsible for ensuring that all front office activities are carried out professionally, to standards of highest service. Achieve desired outcomes through assisting in the creation, development and maintenance' of a competent, motivated and empowered staff. Effectively lead, train, coach, motivate, engage and provide feedback to the front office staff on a daily basis.
  
  RESPONSIBILITIES:
  Know your work schedule and follow it with a high degree of reliability.
  Interact with clients, vendors, and co-workers in a professional and customer service manner
  Maintain high standards of personal appearance and grooming.
  Maintain a clean, neat and orderly work area.
  Perform your job according to standard operating procedures.
  Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
  Implement hotel & club safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
   Promptly report accidents, injuries, property damage or loss to supervisor.
  Keep accurate communication flowing freely among all hotel & club departments.
  Maintain professional, amicable relationships with all hotel & club departments, managers, staff, vendors, and community and professional contacts
  Promote excellent guest service throughout the resort by demonstrating friendly, courteous and helpful attitudes toward all guests.
  Attend all scheduled training classes and meetings.
   Train and supervise other employees as directed by management.
  Continue to learn and grow in your position.
  Perform any reasonable request as assigned or directed by management.
  Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and employees.
  
  ESSENTIAL JOB FUNCTIONS:
  Leads by example: Provide a high-quality service and pro-active hospitality towards guests

Initiates additional tasks to improve existing procedures and guest satisfaction

Is in the guest area during high traffic times to assist the front office associates and to ensure smooth operations

At all times strive to represent the property in the most professional and courteous manner

Ability to stand for 8+ hours per shift

Ability to lift items up to 50 pounds

PRODUCT DELIVERY:

Smooth, efficient, professional operation of all front desk areas.

Ensure that all procedures and policies are in place and followed

Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management and organizational skills.

Resolves system problems and can operate the system manually. Can lead staff through a down time

Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours

Initiates weekly and monthly meetings in the department.

Has plans and actions in place to meet goals and mission of the company

KNOWLEDGE, SKILLS & ABILITIES:
Education: Bachelor degree in related field preferred.
Experience: Minimum of 3 years experience preferred. Experience with hotel & club information systems required. Previous experience in hotel & club front office supervisory/management role required.
Other: Upscale computer skills needed-efficiency in Microsoft Office, CSI and Maestro

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.