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Operations Manager

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Job Attributes

Requisition ID:

379

Job Category:

Operations

Division:

Midtown Health

Job Level:

Manager (Manager/Supervisor of Staff)

Education:

Bachelor's Degree

Job Location

1405 Hunt Club Road
Gurnee, IL  60031

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MIDTOWN is looking for an Operations Manager to add to our world class organization.

About Our Company

MIDTOWN Corporate Office is a pleasant work environment serving our upscale athletic clubs and club management partners across North America. Our team of associates is committed to exceptional performance, delivering our promise to members, and supporting a workplace where everyone can reach their full career potential.

MIDTOWN ATHLETIC CLUBS is an industry leader in upscale fitness and sports resorts. Founded in 1970 as a single tennis club in Chicago, Midtown now has 8 full-service tennis and fitness facilities in the United States and Canada.

MIDTOWN HEALTH, sister company to Midtown Athletic Clubs, is a leader in fitness center management and employee wellness solutions for medically-integrated and corporate fitness centers throughout the United States.

Position Summary

The Operations Manager focuses primarily on ensuring all non-revenue generating departments are running at full capacity to ensure member experience is top notch. Responsible for providing strong leadership to associates and instilling an exceptional service culture for members. Also responsible for providing the basic business acumen to manage the club to meet or exceed financial, service, operational and other Midtown Health.

Responsibilities

  • Leading by example, taking initiative and demonstrating genuineness, optimism, and resilience.

  • Inspiring team members with passion, energy, and desire to deliver for our members.

  • Creating a strong team work environment that enables associates to perform at their best.

  • Managing all non-revenue generating departments with responsibility over personnel and budgets.

  • Reviews and analyzes monthly financial statements and develops action plans to improve performance.

  • Managing operational expenses by reducing inefficiencies and eliminating wasteful expenditures.

  • Effectively recruits, retains and develops a strong team of talented and dedicated associates.

  • Ensuring club policies and procedures are executed according to Midtown Health values and objectives.

  • Working collaboratively with the Assistant General Manager to prepare annual budgets, regular variance statements and annual audits.

Requirements

  • Minimum of 3 years of experience in personnel management, including hiring, supervision, performance management and evaluations.

  • Successful completion of a Bachelor’s degree in Business Administration, Hospitality, Sports Management, Exercise Management or related fields.

  • Strong focus on providing customers with excellent customer service that is above and beyond service norms.

  • Demonstrate ability to effectively share skills and knowledge with others.

Associate Benefits

Full-time Midtown associates are eligible to receive a competitive compensation package and benefits plan including: group health, dental, life, vision, prescription drug program, flexible spending account, short/long term disability, matching 401k, professional development account, and a complimentary club membership.

MIDTOWN is an Equal Opportunity Employer.

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