Spa Manager (R-4012)

Midtown is looking for a Spa Manager to add to our world-class spa team. The pay range for this full-time Rochester, NY based position is $23.00 per hour, plus commission.

Our Spa Managers are seasoned spa/salon management professionals dedicated to creating a sense of well-being and an exceptional social experience for our members and guests. As an integral part of our team they have a positive impact on our business by:

Spa Manager responsibilities:

• Providing hands-on leadership and delivering spa services to members

• Building and maintaining positive member, guest, and associate relationships

• Recruiting, hiring, training and motivating spa associates to exceed financial objectives and provide exceptional service

• Implementing and managing programs that ensure effective staff training and assessment of job performance

• Leading by example and consistently demonstrating professional conduct and being social with members, guests, and associates

• Preparing and maintaining weekly work schedules for spa associates

• Organizing, promoting and participating in events that increase awareness of spa offerings

• Conducting market analysis to ensure competitiveness and viability of spa

• Ensuring compliance with sanitation and health guidelines established by the Department of Health

• Ensuring compliance with state license guidelines for salon and providers

• Creating, reviewing and improving spa department processes and procedures

• Developing procedures to accurately control and monitoring inventory of salon products, supplies and equipment

• Develop procedures for world class service and standards

• Establishing, implementing, and enforcing all departmental objectives, standards, guidelines and procedures

• Processing payroll and preparing budgets, regular variance statements and annual audits

• Monitoring monthly goals and holding technicians accountable for meeting revenue objectives

• Maintaining knowledge of Spa industry trends and introducing best practices to Midtown Spa

Spa Manager requirements:

• At least 2 years hands-on spa management experience

• At least 5 years of spa/salon experience

• Being licensed as a massage therapist, cosmetologist, esthetician or nail technician is a plus

• Expert knowledge of spa services, products, and treatments

• Strong leadership abilities with personal integrity and strong work ethic

• Ability to hire, train and lead productive service-minded associates

• A comprehensive understanding of spa/salon operations with a strong business acumen

• Knowledge of retail operations and inventory systems

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.