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Spa & Retail Manager

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Requisition ID:


Job Category:


Job Type:

Full Time

Job Location:

200 E Highland Dr
Rochester, NY  14610

Apply Now Spa & Retail Manager Job in Rochester

Midtown is looking for a Spa & Retail Manager to add to our world-class team.

Our Spa Managers are seasoned spa/salon management professionals dedicated to creating a sense of well-being and an exceptional social experience for our members and guests. As an integral part of our team they have a positive impact on our business by:

Spa Manager responsibilities:

  • Providing hands-on leadership and delivering spa services to members

  • Building and maintaining positive member, guest, and associate relationships

  • Recruiting, hiring, training and motivating spa associates to exceed financial objectives and provide exceptional service

  • Implementing and managing programs that ensure effective staff training and assessment of job performance

  • Leading by example and consistently demonstrating professional conduct and being social with members, guests, and associates

  • Preparing and maintaining weekly work schedules for spa associates

  • Organizing, promoting and participating in events that increase awareness of spa offerings

  • Conducting market analysis to ensure competitiveness and viability of spa

  • Ensuring compliance with sanitation and health guidelines established by the Department of Health

  • Ensuring compliance with state license guidelines for salon and providers

  • Creating, reviewing and improving spa department processes and procedures

  • Developing procedures to accurately control and monitoring inventory of salon products, supplies and equipment

  • Develop procedures for world class service and standards

  • Establishing, implementing, and enforcing all departmental objectives, standards, guidelines and procedures

  • Processing payroll and preparing budgets, regular variance statements and annual audits

  • Monitoring monthly goals and holding technicians accountable for meeting revenue objectives

  • Maintaining knowledge of Spa industry trends and introducing best practices to Midtown Spa

As a Retail Manager, you will create/direct appealing and eye-catching visual displays that lead the customer through the entire store.  You will collaborate with club leadership on upcoming shop and club initiatives, special promotions and key messages to develop visual strategy and design.  You will spearhead the success of this high volume boutique pro-shop and serve our members by:

  • Working with sales associates and Midtown buying team to place future and immediate/fill-in orders.

  • Attending local trade shows and showrooms.

  • Overseeing annual budgets, monthly P/L and variance reports.

  • Receiving inventory and tagging merchandise for display.

  • Re-Merchandising and changing displays

  • Performing monthly closing/quarterly inventory

  • Approving and recording all invoices related to retail orders

  • Hiring, training, coaching and leading retail associates.

  • Managing and overseeing associate schedules.

  • Performing annual associate performance reviews.

  • Scheduling and directing retail staff meetings

  • Attending and planning department and club events


  • At least 2 years hands-on spa management experience. Retail experience is preferred.

  • At least 5 years of spa/salon experience

  • Being licensed as a massage therapist, cosmetologist, esthetician or nail technician is a plus

  • Expert knowledge of spa services, products, and treatments

  • Strong leadership abilities with personal integrity and strong work ethic

  • Ability to hire, train and lead productive service-minded associates

  • A comprehensive understanding of spa/salon operations with a strong business acumen

  • Knowledge of retail operations and inventory systems

*To submit application, please apply online or send resumes to 

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.

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About Us

We work at Midtown to inspire people to transform their lives–and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.

Who We Want

We're looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.

Associate Benefits

Members of the Midtown team receive:

  • Complimentary club membership
  • Discounts on Midtown products and services
  • Access to hundreds of free courses for professional development
  • Health insurance for eligible full-time associates (30+ hours a week)
  • And more