200 E Highland Dr
Rochester, NY 14610
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Apply Now Spa & Retail Manager Job in Rochester
Midtown is looking for a Spa & Retail Manager to add to our world-class team.
Our Spa Managers are seasoned spa/salon management professionals dedicated to creating a sense of well-being and an exceptional social experience for our members and guests. As an integral part of our team they have a positive impact on our business by:
Spa Manager responsibilities:
Providing hands-on leadership and delivering spa services to members
Building and maintaining positive member, guest, and associate relationships
Recruiting, hiring, training and motivating spa associates to exceed financial objectives and provide exceptional service
Implementing and managing programs that ensure effective staff training and assessment of job performance
Leading by example and consistently demonstrating professional conduct and being social with members, guests, and associates
Preparing and maintaining weekly work schedules for spa associates
Organizing, promoting and participating in events that increase awareness of spa offerings
Conducting market analysis to ensure competitiveness and viability of spa
Ensuring compliance with sanitation and health guidelines established by the Department of Health
Ensuring compliance with state license guidelines for salon and providers
Creating, reviewing and improving spa department processes and procedures
Developing procedures to accurately control and monitoring inventory of salon products, supplies and equipment
Develop procedures for world class service and standards
Establishing, implementing, and enforcing all departmental objectives, standards, guidelines and procedures
Processing payroll and preparing budgets, regular variance statements and annual audits
Monitoring monthly goals and holding technicians accountable for meeting revenue objectives
Maintaining knowledge of Spa industry trends and introducing best practices to Midtown Spa
As a Retail Manager, you will create/direct appealing and eye-catching visual displays that lead the customer through the entire store. You will collaborate with club leadership on upcoming shop and club initiatives, special promotions and key messages to develop visual strategy and design. You will spearhead the success of this high volume boutique pro-shop and serve our members by:
Working with sales associates and Midtown buying team to place future and immediate/fill-in orders.
Attending local trade shows and showrooms.
Overseeing annual budgets, monthly P/L and variance reports.
Receiving inventory and tagging merchandise for display.
Re-Merchandising and changing displays
Performing monthly closing/quarterly inventory
Approving and recording all invoices related to retail orders
Hiring, training, coaching and leading retail associates.
Managing and overseeing associate schedules.
Performing annual associate performance reviews.
Scheduling and directing retail staff meetings
Attending and planning department and club events
At least 2 years hands-on spa management experience. Retail experience is preferred.
At least 5 years of spa/salon experience
Being licensed as a massage therapist, cosmetologist, esthetician or nail technician is a plus
Expert knowledge of spa services, products, and treatments
Strong leadership abilities with personal integrity and strong work ethic
Ability to hire, train and lead productive service-minded associates
A comprehensive understanding of spa/salon operations with a strong business acumen
Knowledge of retail operations and inventory systems
*To submit application, please apply online or send resumes to firstname.lastname@example.org
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
We work at Midtown to inspire people to transform their lives–and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
Who We Want
We're looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.
Members of the Midtown team receive:
- Complimentary club membership
- Discounts on Midtown products and services
- Access to hundreds of free courses for professional development
- Health insurance for eligible full-time associates (30+ hours a week)
- And more