Pool Deck Host (R-4593)

MIDTOWN CHICAGO is looking for a Seasonal Pool Deck Host to add to our first class organization. The Pool Deck Host will be responsible for enhancing the guest experience and ensuring a safe and enjoyable environment for members and at the Midtown Athletic Club pool.

The position will be from May until Labor Day. The Pool Deck Host will work directly with members and their children directing traffic from the lobby to the pool, handing out towels, assigning pool chairs, working with servers and housekeeping to ensure the pool area remains clutter-free & organized, as well as acting as a customer service representative for the club.

THE POSITIONS: POOL DECK HOST; LEAD POOL DECK HOST

• POOL DECK HOST
  • Greet members and guests in a friendly and professional manner
  • Hand out towels and assist in towel pickup
  • Assign pool chairs and escort members to seating
  • Monitor the pool area to ensure a safe and enjoyable environment for guests
  • Act as a customer service representative for the club, answering member questions and responding to any concerns
  • Work with servers and house-keeping to ensure the pool area is clean, clutter-free, and well-maintained at all times
  • Assist Lifeguards when emergency action plan is activated (Call 911 if necessary)
  • Manage Pool Deck lost & found
  • Enforce Pool Deck Etiquette and Youth Area Code
  • Other duties as assigned by the Hospitality Manager
  • Reports to Hospitality Manager
  • $19/Hour + Midtown Employee Membership
  • 1 Candidate will be given the opportunity to be hired as the “Lead” Pool Deck Host

•    LEAD POOL DECK HOST
  • More $ + More Responsibility
  • Works closely with Hospitality Manager
  • MVP of Team (adept at all PDH positions: POS, Waitlist, Rover, Seater, Chair Guard)
  • Acts as “Universal Quarterback,” constantly roving the deck and lending support wherever the team needs it most
  • Responsible for running team pre-shift each morning, spot corrections of team, assisting in call-offs and schedule coverage, various admin tasks, etc
  • Ideally interested in transitioning to a full-time role in another Midtown Department after the Summer season
  • $20+/Hour based on experience

REQUIREMENTS

• Excellent customer service behavior & hospitality skills
• Ability to work effectively with parents and children
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Positive, upbeat, glass-half-full attitude
• Passionate about helping others
• Team player
• Must be able to work weekends and holidays
• Candidates with availability for the complete duration of the season (May 10-Sept 2) preferred

UNIFORMS

• Midtown White Collared Polo (will be provided)
• Black Shorts or Skirt
• Boat shoes or Tennis Shoe (must be approved by Hospitality Manager Manager)

WORK SCHEDULE

• Part-Time; Seasonal Summer Position; Weekends Only (Fri-Sun)
• Position runs from May 10th- Sept 2 (Labor Day)
• Training Week: May 10th-16th
• Soft Open: May 17-19
• Grand Open: May 24-27
• Shifts ranging from 8:45am-6pm
• Schedule will vary and will include Summer holidays.

TO APPLY

• STEP 1 - Fill-out application at www.careers.midtown.com
• STEP 2 - After applying, e-mail Hospitality Manager molly.collier@midtown.com with your answers to the following questions:
  • Desired hours/wk
  • Available Start Date
  • Training Week Availability
  • Soft-Open Availability
  • Grand-Open Availability
  • General Availability (Fri, Sat, Sun)
  • Any dates you already know you will need “off” for the season
  • REALISTIC “last day” if you are a student (Ideally Sept 2, Labor Day)

APPLY AT WWW.CAREERS.MIDTOWN.COM

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.