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Job Attributes
Requisition ID:
R-6628
Job Category:
Hospitality
Job Type:
Job Location:
2444 N Elston Avenue
Chicago, IL 60647
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Apply Now Hospitality Front Desk Associate Job in Chicago
The Position
Midtown believes in putting the customer at the center of every interaction. The Hospitality Desk plays a critical role in delivering a consistent, welcoming, and professional first and last impression for members of our premier athletic club and guests staying at our 55-room boutique hotel.
Learn more about our beautiful club and hotel here: Midtown Athletic Club Chicago / The Hotel at Midtown | Official Site
You will love this job if:
- You are committed to delivering exceptional member and guest experiences
- You thrive in a dynamic environment
- You enjoy cross-functional responsibilities
- You like being in front of members
- You’re a proactive, dependable team player
- You are someone comfortable balancing guest service with operational leadership
As a Hospitality Associate, you will:
- Serve as the point of contact at the Hospitality Desk for both club members and hotel guests
- Manage check-ins, reservations, inquiries, and overall hospitality desk operations
- Provide high-level customer service and resolve guest concerns efficiently
- Coordinate with internal departments to ensure seamless member and hotel guest experiences
Experience Requirements:
- Previous experience in hospitality, athletic club, or hotel operations preferred
- Strong interpersonal and communication skills
- Ability to multitask and adapt in a fast-paced environment
- Strong ability to remain calm, professional, and solution-oriented in high-volume or high-pressure situations
- Leadership mindset with strong problem-solving and conflict resolution skills
- Availability to work either early mornings, midday, or evenings; a weekend shift is required
Compensation: $21/hr
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Midtown is an Equal Opportunity Employer.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
About Us
We work at Midtown to inspire people to transform their lives‐and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and active communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
Our Commitment to Candidates
We're committed to creating a positive experience for every candidate who considers a career at Midtown. Whether you join our team or pursue another path, we want you to feel respected and appreciated, because, at Midtown, we believe every interaction is an opportunity to live our core values. Since many of our roles are member-facing, the interview process may vary by department and location. We're currently working to standardize this process to ensure greater transparency for all candidates and will update our site once it's finalized.
Associate Benefits
Members of the Midtown team receive:
- Complimentary club membership
- Discounts on Midtown products and services
- Professional development allowance
- Health insurance for eligible full-time associates
- And more
