Wellness Manager (R-6597)

The Wellness Manager will lead Midtown Chicago’s evolution into a luxury, holistic wellness destination by curating innovative programming, elevating service standards, owning the spa business, member experience, and fostering a culture of well-being for members and hotel guests.

Overseeing the Spa Supervisor, the Wellness Manager ensures that all spa and wellness operations, services, and offerings are delivered at the highest standard while driving business growth, innovation, and member satisfaction.

Learn more about The Spa and Midtown Chicago here:

Chicago Hotel Spa | The Hotel at Midtown

Chicago, IL - Midtown Athletic Club

Key Responsibilities

• Lead, support, and develop the Spa Supervisor and wellness team, with accountability for recruiting, training, scheduling, performance, and retention

• Own and execute a wellness experience calendar that reflects Midtown's premium brand

• Oversee all current and future club wellness programming, including facilitator training, scheduling, service execution and member engagement

• Launch new wellness concepts by establishing operating procedures, staffing models, training protocols, and service flows

• Collect and analyze performance data, insights, and member feedback to guide iteration and decision‑making

• Manage departmental budgets, payroll, labor optimization, and expense controls in partnership with club leadership

• Ensure all services comply with health, safety, sanitation, and licensing requirements

Innovation and Strategy:

• Serve as a thought partner to the National Wellness Director on innovation pilots, testing, learnings and scalability within the club

• Support the adoption and rollout of new wellness and recovery technologies and initiatives

• Maintain a forward-looking perspective on emerging wellness trends, modalities, and best practices

People Leadership & Culture

• Build and lead a high‑performing, service‑driven wellness team aligned with Midtown’s premium brand and hospitality standards

• Foster a culture of professionalism, curiosity, accountability, and continuous improvement

• Coach and develop team members to grow both personally and professionally

Collaboration

• Partner closely with the Assistant General Manager and club leadership to integrate wellness seamlessly into the overall club experience

• Maintain alignment with national wellness strategy and standards through a dotted-line relationship with the National Wellness Director

• Collaborate cross‑functionally with Department Heads & Membership to support member acquisition, engagement, and retention initiatives

Success in this role looks like

• Year-over-year growth of member & hotel guest usage of spa services

• Strong Net Promoter Score (NPS) & feedback for spa and wellness services

• Successful adoption and rollout of new wellness and recovery initiatives

• Increased member participation in wellness programs and experiences

• Effective implementation of wellness technology, recovery and innovation initiatives

• A demonstrated commitment to ongoing learning and staying at the forefront of the wellness industry

Qualifications & Experience

• 5+ years of leadership experience in spa, wellness, hospitality, or luxury service environments

• Proven success leading diverse service teams and complex schedules

• Experience with emerging wellness modalities, recovery concepts, or technology‑enabled wellness strongly preferred

• Strong operational and financial acumen with the ability to balance innovation with executional discipline

• Excellent interpersonal, communication, and coaching skills

• Passion for wellness, recovery, and human performance, with a member‑first mindset

• Relentless growth mindset, with experience developing and growing people, improving processes and building scalable systems

• Genuine curiosity and a willingness to explore the "why" as we build something new together

Why Midtown?

Join a team that values innovation, excellence, and community. At Midtown Athletic Club, you’ll lead a lead the movement shaping the future of luxury fitness and wellness.

Compensation & Benefits

Salary: $85,000

Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates. 

You may also visit: https://careers.midtown.com/about-us/benefits/

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.